Response Time
Our support team can help with account questions, deposits and withdrawals, payment methods, verification, and bonus balance queries. We also assist with game access including slots, live casino tables, featured games and free spins, plus help for live betting and sportsbook issues. For technical concerns or general feedback our agents provide clear, step-by-step guidance. Contact us by email or phone and we’ll respond quickly to resolve issues so you can return to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; fastest for withdrawals and verification) |
| General enquiries | [email protected] (billing, account, payments and general enquiries) |
| Affiliate enquiries | [email protected] (partner sign-ups, tracking, commission queries) |
| Phone | +44 20 7946 0387 (call or WhatsApp; English support available) |
| Working hours | 24/7 (global support for promos, games and technical issues) |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or when documents and explanations are required. Please email [email protected] with a clear subject line and include up-to-date contact details plus your account ID where applicable. Providing complete information up front helps us process your request faster and avoids unnecessary delays in resolving your case.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most requests are answered within one business day. Simple account or payment questions are often resolved in hours; more complex cases, such as verification or dispute investigations, can take several business days depending on the issue. We’ll keep you updated throughout the process and may request documents when needed.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you encounter while using the site, every comment helps us improve. Our team reviews feedback carefully and uses it to refine features, promotions and support. Send your thoughts via the contact form or live chat so we can make the site easier to use and more enjoyable for all players.